Resolve errors and common problems with MoveData and Salesforce.

• Reading and Understanding Error Messages — Learn how to interpret MoveData error messages and find the right fix.
• Contact MoveData Support — Get help from MoveData AI or raise a support ticket.

Common Issues#

• Unable to Lock Row — Resolve record locking conflicts in Salesforce.
• Understanding Unhandled Flow Faults — Diagnose errors thrown by Salesforce flows during processing.
• Campaign Hierarchy Levels — Fix account or campaign hierarchy depth errors.
• Campaign Member Status Errors — Fix status value mismatches when creating campaign members.
• Campaign End Date Validation — Resolve date validation errors on recurring donations.
• Protect Campaign Parent — Prevent MoveData from changing campaign parent assignments.
• Protect Campaign Name — Prevent MoveData from updating a campaign's name.
• Lead Matching — Configure MoveData to match against existing leads and convert them to contacts.

Technical Issues#

• Apex CPU Time Limit Exceeded — Resolve Salesforce governor limit errors during processing.
• Too Many SOQL Queries — Fix SOQL query limit errors in your Salesforce org.
• Too Many SOQL Queries (DLRS) — Address SOQL limit errors caused by Declarative Lookup Rollup Summaries.
• Run Post-Processing Asynchronously — Improve performance by running post-processing in the background.
• Make HTTP Callouts in Flows — Call external APIs from within MoveData flows.

NPSP-Specific Issues#

• Organisation Accounts as Anonymous Households — Fix organisation records incorrectly created as household accounts.
• Can't Change Household Account on Recurring Donation — Resolve household account assignment errors on recurring donations.
• Contact Issue on Recurring Donation — Fix contact-household association validation errors.
• Fundraising & Donations Extension (pre-1.81) — Known issues with older versions of the NPSP extension.

NPC-Specific Issues#

• Non-Profit Cloud Licensing Requirements — Salesforce licences required to use MoveData with Non-Profit Cloud.

Commerce-Specific Issues#

• A Product with this SKU Already Exists — Resolve duplicate SKU errors when processing commerce data.

Connection and Authentication#

• Authorising After Salesforce Domain Name Change — Reconnect MoveData after changing your Salesforce My Domain.
• Salesforce Connected App Usage Restrictions — Resolve access errors caused by connected app restrictions, including OAuth approval errors.
• Whitelisting MoveData APIs — Add MoveData IP addresses and domains to your allowlist.