Funraisin: could not get participant record
You may encounter the error Could not get participant record (Key: ####) when MoveData processes a Funraisin notification.
This error is uncommon, but this article explains what causes it and what you can do.
The error#
Could not get participant record (Key: ####)
The #### in the error message is replaced with the specific Funraisin record ID that MoveData could not retrieve.
Why this happens#
When MoveData processes a Funraisin notification, the notification data references a participant record by its ID. MoveData then calls the Funraisin API to load the full details for that participant.
This error occurs when the Funraisin API returns an invalid response for that ID. In most cases, the participant record no longer exists in Funraisin -- it may have been deleted or modified so that the original ID is no longer valid.
The sequence is:
- Funraisin sends MoveData a notification referencing a participant ID (for example,
Key: 547). - MoveData calls the Funraisin API to retrieve details for participant
547. - The Funraisin API returns an invalid response because the record no longer exists.
- MoveData reports the error and the notification fails.
How to fix it#
Because the underlying issue is missing data in Funraisin, the options are limited:
Option 1: Restore the record in Funraisin#
If the participant record was deleted accidentally, contact your Funraisin administrator to restore it.
Option 2: Ignore the error#
In most cases, the referenced participant record has been intentionally removed from Funraisin and the data is no longer relevant. If you confirm the record is no longer needed, you can safely ignore this error.
How to prevent it#
This error is typically caused by manual modifications to participant records in Funraisin. To reduce the likelihood of encountering it:
- Avoid deleting participant records in Funraisin after they have been created.
- If you need to remove a participant, consider deactivating rather than deleting the record.
Still having issues?#
If you see this error frequently or for records you believe should still exist in Funraisin, contact Funraisin Support to investigate the missing records.