Many organisations do not wish for offline donations to be processed into Salesforce. This is because that income may already be recognised in Salesforce, and processing the offline donation could result in a double counting issue.
To allow offline donations to process into Salesforce:
Open MoveData from the App Launcher
Open
SettingsOpen the relevant extension (e.g.
Fundraising & Donations)Find the section titled
Donationsand setIgnore Offline DonationstoFalseClick
Updateto save your changes
MoveData will now process your offline donations into Salesforce.
Since MoveData acts on instructions from your connected platform, completing the above will not automatically process any historically ignored offline donations. To process these into Salesforce you need to either:
Find the related notification in MoveData and click
ReprocessRe-save the related donation from your source platform (which, for most platforms, will trigger a new notification and process into Salesforce)
If you require specific functionality for offline donations (such as setting the field Type to Offline) then you must modify your integration to accommodate.