Enable Enhanced Domains

Enhanced domains are required for sandboxes and non-production orgs in Winter ’23. They are required for production orgs and all other remaining orgs in Spring ’23. This is a high-impact change which requires intervention to keep MoveData operating as expected.
Salesforce is changing the way URLs work to improve branding, stability and security compliance. You can read more about the change here: https://help.salesforce.com/s/articleView?id=sf.domain_name_enhanced_why.htm. This is as mandatory change which will result in a new URL structure inside Salesforce, and without intervention MoveData will not have the correct URL to access your Salesforce instance.
Failure to act on this advice will result in MoveData unable to successfully dispatch notifications your Salesforce instance.
Follow the below instructions to enable Enhanced Domains and keep MoveData operating as expected.

1. Select a Low Activity Window

We recommend performing the following during a period of low usage. This will minimise any reprocessing which may need to occur against notifications received during your outage period.

2. Enable Enhanced Domains

Note: MoveData will fail notifications until you complete Step 3. Reauthorise MoveData.
Follow the Salesforce documentation to enable Enhanced Domains: https://help.salesforce.com/s/articleView?id=sf.domain_name_enhanced_enable.htm

3. Reauthorise MoveData

Once you have enabled Enhanced Domains you need to re-authenticate MoveData and the associated Salesforce user it executes under.
  1. 1.
    Login to Salesforce as your MoveData user. If you don't know your MoveData user, you can find this by opening MoveData from App Launcher and navigating to Settings --> Authorise MoveData --> Authorised User. If the Settings tab is unavailable on the MoveData application, please contact MoveData support for assistance.
  2. 2.
    Click "Authorise". This will inform MoveData of the new Salesforce URL and authorise the user to execute under.
Congratulations, MoveData is now compatible with Enhanced Domains.

4. Check for Failed Notifications

If you received any notifications between Enhanced Domains being turned on and re-authenticating MoveData, these will appear with a status of "Failed" (and will have dispatched a failure alert to the address on file). Follow the below steps to reprocess these:
  1. 1.
    Open MoveData from the App Launcher and Navigate to Notifications
  2. 2.
    Assess if you have any recent notifications with a status of "Failed"
  3. 3.
    If so, open the respective notification and click "Reprocess" to reprocess push this information back into Salesforce